Know your Worth (or ROI)

Like any business, return on your software investment is an important metric to keep track of. Using an ERP or a WMS can certainly help you build reports, but without knowing what you’re looking for, it may be hard to show your growth. Most metrics fall into two categories: saving money or saving time.

Let’s look more closely at way to maximize supply chain ROI.

Watch Now: This video from Inspirage shows how to set performance targets to prove the value of your supply chain solution.

Add Automation to your Supply Chain

Inaccuracies can occur when inventory numbers are being entered manually. If inventory is counted in the morning and then not keyed in to your ERP until hours or days later, your numbers could already be inaccurate. Mobile data collection eliminates this bulky and error-prone process by automatically updating your systems with the correct information in real-time.

Real-time data collection can save time by eliminating manual data entry. It can also save money as stock levels are always accurate and therefore unnecessary ordering or overstocks can be avoided.

Make Customer Service a Top Priority

One ROI metric you can measure is customer retention – which is often a direct result of customer service.

The first step to great customer service is approaching it as a company holistically. Empowering employees in your warehouse to provide great customer service is a key component of unlocking this metric. When fast shipping and correct orders are everyone’s responsibility, there is an immediate increase in correct orders.

• According to Four Kites, here are some of the biggest increases in ROI that you might see:
• Reduced phone calls and emails, leading to more responsive customer service
• Improved relationships with customers and upstream suppliers
• Improved end-customer operations – driving more future business

 Combining these elements of automation and customer service can be game changing. Mobile data collection can give you complete visibility into where your orders are in the process of being picked, packed, or shipped. This can eliminate orders being lost in the warehouse…and it can also provide visibility into where the order is before it arrives at the customer’s home.